Frequently Asked Questions
Answers to the most common questions from overseas buyers about ordering, payment, shipping and support.
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- What is the minimum order quantity (MOQ)?
- What are your payment terms?
- How do you ship the machines, and how long does delivery take?
- Do the machines come with warranty and after-sales support?
- Can you customize machines for our market?
- Do you provide English documentation and CE certification?
- Can I visit your factory?
For standard models our MOQ is 1 unit, so you can start with a small trial order. For CNC machines and machining centers we can also supply single units with full commissioning support.
We accept T/T (30% deposit, 70% balance before shipment), L/C at sight and trade assurance. For small orders, full payment before shipment is also accepted.
Machines are packed with strong export wooden cases. Small machines are shipped by air or sea; larger machines go by container. Typical delivery is 7-15 days for stock models and 20-35 days for production orders.
Yes. Every machine carries a 12-month warranty against manufacturing defects. We provide English manuals, installation videos and remote technical support by email, WhatsApp or WeChat.
Yes. We can adjust voltage, spindle, control system, color and packaging according to your market requirements. OEM/ODM is available for established customers.
English manuals, wiring diagrams and export documents (invoice, packing list, CO) are provided with every order. CE or other certification can be arranged for applicable models.
Of course. We are located in Yangzhou, Jiangsu Province, about 1.5 hours from Nanjing. We warmly welcome buyers to visit our factory and workshop.
Still have a question?
Contact us directly and our export team will answer within 24 hours.